Consumer Product Support
For quick answers to issues you may have, please inquire via our Knowledge Base system.
We've shifted our focus from creating consumer software to creating FAA-approved Advanced Aviation Training Devices (AATDs) designed for flight schools and universities. As a result, we've discontinued the manufacture and sales of our Consumer line of flight simulation software products.
Our standard 6-months of support will be honored for all Consumer software products shipped to date, and we'll continue to provide support for any Consumer products with an active 1-year Service Plan. New Service Plans will not be available for purchase, and no further updates to our Consumer software products are planned.
When you submit your support request you will need to provide as much information as possible. If your issue concerns a technical problem with one of our products, we will need you to submit the F1SystemInfo.txt file. You can get the F1SystemInfo tool here which will generate this file for you.
How to Re-Download a Product:
To re-download a product, if you are within 6 months of purchase, go to the Digital Download Locker in your Account Page. If you are outside the 6 month window, and have an active service plan, simply use the Check for Updates feature in your product. Make sure you are logged into this site first. If you do not have a service plan, you can download an expired version of the product (there is no support offered on expired products). To download an expired product, please visit our expired product download page. Make sure you have your original order information handy.
Support for all active Service Plan customers:
All support is handled via our ticket portal. Flight1Tech does not offer email support as support issues cannot be tracked via email. If you have an active service plan you can submit a support request or view a support request via the following links:
Submit a Support Ticket (active service plans only)
View Your Previously Submitted Tickets (you must be logged into your account)
For other General Inquiries:
If you need access to an older (expired) version of a product, if your product does not carry service plans (such as GAPanel), or if you have a special inquiry unrelated to product support, you can submit a customer service request via the link below. If your product does not have an active service plan, please do not post here. No support is available unless you have an active plan (please post in the above section).
Submit a General Customer Service Ticket (login required)